At 10:00 (Tokyo time) 2020-03-17, the exchange completed the rollback. Users are requested to log in to their accounts to view their positions.
For users who have objections regarding their position data, you can submit a ticket by contacting our customer service and we will solve it for you as soon as possible. (Address to submit a ticket: https://help.btcmex.com/access/unauthenticated)
For any other questions, you can contact our customer service staff at any time.
The BTCMEX Operations Team